Gold's Gym Richmond in Richmond, Virginia

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• Nicolle Eastman

  Posted Jan, 25 2020

  Equipment is good... however staff does not communicate well. Have received multiple counts of DIFFERENT information amongst staff members. Most staff members are kind. Manager has shown to be incredibly rude and cares more about the business rather than its members.
  They will do anything they can to NOT let you transfer or cancel your membership. A gym is supposed to be CONVENIENT and comfortable and Gold’s is supposed to stand for their customers... well this gym does NOT. This gym does not care about their customers and only wants money.
  I have reached out to corporate Golds and have no problem getting a lawyer’s opinion on my contract and what this manager is saying.
  Wish I would have read all of these poor reviews because there are A LOT of poor reviews prior to joining in July. I cannot believe the horrible customer service! I would not recommend this Golds. I have been to Other Golds that were great with great staff as well, not to mention you get way more for your money. Do not join this gym if you haven’t done so- you will certainly end up getting screwed over.

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